26 May 2000 »
Win2K spontaneously reboots if I press eject in the cd player or on the little button on the front of my soon to be ex-work’s Toshiba laptop. I rang MS a few days ago to report it. I spent 40 minutes waiting to speak to a PSS drone. They made me get an support account on their system before I could continue the call. No big deal as long as I wasn’t charged for the call – it is a bug after all.
Eventually, 20 odd minutes later, I told the drone the details along the lines of, “I have a minidump, and I can repeat the bug check. It’s a two line BSOD caused by a bug check caused by me pressing eject. As you know bugchecks are caused by assertions in the kernel, and are generally easy to trace to a specific issue”. We spoke for a few minutes longer and he asked me to send in the event details. I managed to repeat the BSOD with a full dump, so I’m set – I thought.
I get an e-mail the next day saying along the lines that “they couldn’t replicate the problem, maybe you should increase the page file size, and oh by the way, if you want us to debug your problem, it’ll be $100 thanks.”
Well, MS, I’m going to say this once only – it’ll be a cold day in hell before I’m going to PAY you to debug assertions in YOUR code.
I don’t even know why I bothered to report the issue. Let some other poor Tecra owner with more money than sense find out the hard way that we have one of the 23,000 odd high priority bugs. It should be illegal, and I’m actually fairly certain in Australia it is illegal to not assist people who buy commodity products with faults.
soon to be work
proto-suse-6.4-axp-eval freezes hard using my forte media 801 sound card. I looked at the alsa sources, spoke to the guys, and it turns out that axp is not quite a supported platform. God help any poor unsuspecting axp owner out there. Hang in there fellas, there should be patches soon.
It also wedges hard for me with netscape. I’m going to build a serial console-enabled kernel and strace that bugger. It’s harder because NS is a TruUnix version, and we’re emulating TU syscalls. Should be fun, but I think it’s to do with the resolver. Again, fun, fun, fun.